This Return Policy is applicable to purchases made through our website.

We adhere to the guidelines of the Australian Consumer Law, and our refund, repair, and replacement policies are outlined within this Return Policy. The benefits outlined here complement the rights granted under the Australian Consumer Law, which ensures that our goods and services come with non-excludable guarantees. For a comprehensive understanding of these guarantees, please visit the Australian Competition and Consumer Commission’s website.

Prior to making a purchase, we encourage you to review this Policy to familiarize yourself with your rights and what recourse is available if you’re dissatisfied with your order.

Cancellation and Change of Mind

We want your purchase experience to be delightful. If you’re unhappy with the products or have a change of heart, please contact us within 14 days of receiving your order. You may return unopened products for a refund or credit, provided they are in a saleable condition. Return shipping costs are the buyer’s responsibility (though we may offer a subsidized return label). Refunds/credits will be issued after we receive and inspect the returned products.

To initiate a return, please email [email protected] with your order number and the items you wish to return.

Products Damaged During Delivery and Faulty Products

If the product you received is damaged during delivery or deemed faulty:

Contact us promptly. We may request photos showing the damage or fault, including any damage to the packaging.

We may arrange for the damaged product’s collection or instruct you on how to dispose of it safely. We’ll replace it with an equivalent product or offer a credit/refund if you contact us within 5 business days of receiving the product.

Response Time

We aim to process repair, replacement, or refund requests within 5 business days upon receipt. If a third-party investigation (e.g., Australia Post) is necessary, we’ll wait for the investigation’s outcome before issuing replacements or refunds.

How to Return Products

You can reach out to us per the instructions at the end of this Policy to discuss a return. Unless stated otherwise at our discretion, refunds will be issued using the same method as the original purchase or to the same account/credit card used for the purchase. Proof of purchase is required for eligibility for refunds, repairs, or replacements.

Contact Us

For inquiries about this Policy or any refunds/replacements, please contact us at: [email protected]